Since most people are extremely busy these days, we don’t always
have time to go to the doctor or sit in a waiting room to be examined
for non life threatening illnesses or injuries. The medical world is
aware of this fact and has begun to develop a niche for something
called call center nurses. Call center nurses are professional,
licensed and registered nurses who are available to help people with
general medical questions. The goal is to be able to help people over
the phone with any medical issues they have without having to seek
treatment in a hospital or health care center. Based on answers to
several questions, the call center nurses will either provide advice
for the patient, or in some cases they will advise that they do seek
immediate treatment, depending on the severity. These call centers can
be owned and operated by a hospital, or they can be owned by private
companies who offer their services for a small fee to the caller.
While
the information given to people who call these nurses over the phone is
not meant to completely treat any particular ailment, it can serve as a
beginning point to helping them with general questions. Things like
treating a bee sting, what to do with a fever, or possible side effects
of various medications are all information that call center nurses can
provide without the patient having to speak directly to a doctor. Of
course as with any real medical emergency, 911 should be called and
patients should be taken to the emergency room. The purpose of the call
centers is to help answer general non serious questions for people who
do not know where else to turn. The nurses who answer these calls are
professional and experienced, and are able to provide patients with
accurate and helpful information which can save them a lot of valuable
time.